"Sorry, nosotros tin can't connect to your business relationship. Delight try again later" mistake when you activate Role from Office 365

  • Article
  • iii minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Part 365, Projection Online Desktop Customer

Summary

This article discusses how to troubleshoot the activation problems in Microsoft Office from Office 365. Activation fails and y'all receive ane the following fault messages:

We are unable to connect right now. Please check your network and try again later.

Sorry, we can't connect to your account. Please try again later.

More information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to run into whether the issue is fixed. If not, proceed to the next pace.

Step ane. Place and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you place and fix activation issues with Office 365.
Office 365: Apply the Support and Recovery Assistant for Office 365

Step two. Check whether you're behind a proxy server

Are you behind a proxy server? If you're non sure, ask your administrator. If so, you lot (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

  1. Open a Command Prompt window as an administrator. To do this, click Offset, blazon cmd.exe in the search box, right-click cmd.exe in the list, and so click Run equally administrator.
  2. Type the following command, and and so printing Enter: 
                      netsh winhttp set proxy < Address of proxy server >

Pace 3. Check whether you lot're behind a firewall

Are you lot behind a firewall? If you lot're non sure, ask your administrator. If you lot're backside a firewall, it might have to exist configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will take a unlike method for enable access to these URIs. Check your software's documentation for instructions or inquire your ambassador to do this for you.

For more than information about Microsoft 365 Apps for enterprise URLs and IP addresses, encounter the following Microsoft commodity: Office 365 URLs and IP address ranges

Pace 4. Cheque whether you have the appropriate license

  1. Sign in to the Office 365 portal.
  2. Click Settings and then click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If you encounter The latest desktop version of Office, and then you have an Office subscription assigned correctly.
  5. If you don't encounter The latest desktop version of Office, contact your administrator or see the Office commodity What Office 365 business product or license practise I have?

Pace 5. If you previously activated an Office 2013 program on the calculator, try to remove the existing product key

To manually remove existing product keys for an Function 2013 program, follow these steps:

  1. Open up a Command Prompt window, type 1 of the following commands, and then printing Enter:

    • If you're running 64-bit Windows with 32-scrap Function:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you're running 32-bit Windows, or running 64-chip Function with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the last five characters of the installed production primal.

  3. Remove all product keys. To remove a product primal, type the following command and then press Enter:

                      cscript ospp.vbs /unpkey: <Terminal five characters of product key>

Here's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version six.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Plan Files (x86)\Microsoft Office\Office15"  C:\Programme Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE NAME: Role xv, OfficeProPlusSubR_Subscription edition  LICENSE Description: Office fifteen, TIMEBASED_SUB channel  EXPIRATION: 10/eleven/2013 4:59:59 PM  LICENSE STATUS: ---NOTIFICATIONS---  Error CODE: 0xC004F005  Error Description: The Software Licensing Service reported that the production central  does not friction match the product fundamental for the license.  Last 5 characters of installed product key: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product cardinal for: Office fifteen, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more than information, see the following Microsoft Knowledge Base manufactures:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Office

Still need help? Go to Microsoft Customs.